
A Warm Welcome
From Caring Ways Veterinary Clinic





- The integrative medicine philosophy emphasizes prevention and individualized wellness plans for your pet. We explain your pet’s wellness plan in a way that is easy to understand, guiding you to make the best decisions for your pet’s wellbeing.
- We prioritize communicating with you to understand your lifestyle and everyday pet care goals. We believe that you are your pet’s best advocate, and that partnering with you allows us to provide the best care for your pet.

- We will get to know you, your pet, and any other caregivers your pet may have.
- We will coordinate with your selected veterinary specialists and translate medical jargon for you.

What Does it Mean to Practice Integrative and Wellness Medicine?
- The integrative medicine philosophy emphasizes prevention and individualized wellness plans for your pet. We explain your pet’s wellness plan in a way that is easy to understand, guiding you to make the best decisions for your pet’s wellbeing.
- We prioritize communicating with you, the pet parent, to understand your lifestyle and everyday pet care goals. We believe that you are your pet’s best advocate, and that partnering with you allows us to provide the best care for your pet.
- We practice advanced pain management and train you to better identify when your pet is experiencing discomfort.
- We create a safe, quiet, Fear Free ™ space for your pet’s exam. Our team is Fear Free certified ™ and we prioritize making every appointment a calming experience for both you and your pet.
- Membership in our low-volume practice provides you with more time with your pet’s veterinary health care team. This allows us to spend more individualized time with your pet. Standard appointments will be scheduled to allow for 45-minute visits, except for same and/or next day, unexpected urgent care type visits.
Personalized veterinary services provided at Caring Ways Veterinary
- We will get to know you, your pet, and any other caregivers your pet may have.
- We will coordinate with your selected veterinary specialists and translate medical jargon for you.
- We will coordinate between your pet’s care at our facility and any 24-hour hospitals should your pet need to be hospitalized.
- We will handle the following requests for no additional fees:
- Form completion, including health insurance forms, Handi-Dog health assessment form, Health Certificates for travel within the United States, and therapy dog health assessment forms
- Authorization of new or refill prescriptions when appropriate, without requiring an additional office visit
- Use of our accredited, trust online pharmacy, allowing you to receive prescriptions from a reliable source
- A detailed review of medical records from other veterinarians or veterinary hospitals
- A detailed review of test results from other veterinarians or veterinary hospitals, such as imaging procedures or laboratory studies
- Telephone communication with other veterinarians or veterinary healthcare providers
- Personalized communication with a Caring Ways team member when test results are available
- Personalized communication with a Caring Ways team member for annual care needs



- You can contact us in a variety of ways, including phone, email, and text. Our online portal is coming soon.
- Same-day or next-day appointments are available.
- We can be reached on weekends and after-hours.


We Are Here When You and Your Pet Need Us
- You can contact us in a variety of ways, including phone, email, and text.
- Same-day or next-day appointments are usually available.
- We can be reached on weekends and after-hours. Our all-hours access includes our mobile service, in-office appointments, and/or a telehealth appointment.
- Occasionally, Dr. Hilden will be out of town. During those occasions, an additional provider may be available, and Dr. Hilden will be available for consultation. You will have full access to the Caring Ways team of certified technicians who will be able to contact the appropriate help for your pet, in your time of need.
- Mobile visits are available within greater Tucson and Tubac areas with mobile visits in Green Valley and Sahuarita coming. Please contact us for questions about this and if you live outside this region, we can discuss availability.
- We can help when you are traveling with your pet or if you reside in another state part of the year. Our telehealth options can provide your pet with care for minor health concerns. For a major health concern, Dr. Hilden will provide you with a consultation, helping you through whatever your pet is facing. We will also help you find the closest recommended veterinary care to your location.

Membership Fee
- For these special services; the integrative approach with a focus on lifestyle; and optimal accessibility to our certified expert staff, there will be an annual fee per pet.
- Discounts will be provided for additional pets in the household. Please discuss current pricing with a team member.
- The membership fee does not cover individual exam fees or treatments for your pet. It will cover your ability to connect with our team at your convenience to have your pet’s needs met in a timely manner by a veterinary team who knows your pet’s health history.
If you are interested in joining this practice, please reach out to our team to arrange your first visit and consultation. You do not need to become a member to schedule your first appointment. We welcome you to have an appointment or two to see how we are different and to determine if we are a good fit for you and your pet.
Wishing you and your pets health and wellness,
Andrea Hilden DVM, Jennifer Woods CVT, and Cheryl Steely CVT


